BMC Remedy Developer / Consultant

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 59 countries to navigate their digital transformation. With over four decades of experience managing complex enterprise environments, we help organizations modernize their technology landscapes and accelerate digital innovation. Our approach combines deep industry expertise with cloud, data, and AI capabilities to deliver resilient, future‑ready solutions.

About the Role

We are looking for an experienced BMC Remedy Developer / Consultant to join our team. In this role, you will be responsible for developing, customizing, and integrating BMC Remedy ITSM solutions while supporting business-critical service management processes. You will work closely with stakeholders to design efficient workflows, implement automation, and integrate Remedy with enterprise systems.

This is a fixed‑term (approx. 5 months) full‑time hybrid position based in Helsinki, Finland, starting as soon as possible.

Key Responsibilities

• Design, develop, and maintain BMC Remedy ITSM solutions.
• Customize Incident, Change, Problem, and Asset/CMDB processes to meet business requirements.
• Develop and maintain Remedy forms, workflows, and business logic.
• Configure email notifications, templates, and workflow automation.
• Design and implement end-to-end service management workflows.
• Develop integrations between BMC Remedy and external enterprise systems.
• Support process improvements through automation and orchestration.
• Collaborate with technical and business teams to deliver scalable and reliable solutions.

Required Skills and Experience

Core BMC Remedy Platform Knowledge

• Strong understanding of BMC Remedy ITSM platform.
• Experience with: Incident Management, Problem Management, Change Management, Asset Management / CMDB,

Remedy Development, hands-on experience with:

• Forms (data structures)
• Active Links (UI logic)
• Filters and Filter Guides (business rules)
• Escalations (scheduler-based logic)

Customization

Experience customizing:

• Incident Management workflows
• Change Management workflows
• Email templates and notifications

Workflow & Automation

Ability to design and implement end-to-end service workflows, including:

• Ticket routing
• SLA tracking
• Approval workflows
• Process orchestration and automation

Integration Experience

Proven experience with:

• REST APIs and Web Services
• Integrating BMC Remedy with external systems such as OSS/BSS platforms, ServiceNow, and monitoring tools
• Event-driven integrations (e.g., alerts automatically creating incidents or tickets)

What We’re Looking For

• Strong analytical and problem-solving skills.
• Ability to translate business requirements into technical solutions.
• Excellent communication and collaboration skills.
• Experience working in cross-functional and agile environments is considered an advantage.

Interested? Please submit your application and CV along with your salary request in English as soon as possible. We will start the screening and interviewing process already during the application period. If you have questions related to this position, please contact Recruitment Consultant Hannele Miettinen by email hannele.miettinen(at)staffpoint.fi 

Please note, that we do not accept applications via email or LinkedIn due to GDPR regulations. All applications should be submitted through our website.