Senior Application Support Engineer (L2/L3) - Monitoring & Observability Platforms

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 59 countries to navigate their digital transformation. With over four decades of experience managing complex enterprise environments, we help organizations modernize their technology landscapes and accelerate digital innovation. Our approach combines deep industry expertise with cloud, data, and AI capabilities to deliver resilient, future‑ready solutions.

Job Overview:

Our client Infosys is seeking an experienced Senior Application Support Engineer (L2/L3) to support and enhance critical monitoring, observability, and backend environments. The role focuses on hands‑on operational support, troubleshooting, platform integrations, and ensuring the reliability and continuity of key monitoring services. This is a fixed‑term (approx. 6 months) full‑time hybrid position based in Helsinki, Finland, starting as soon as possible.

Key Responsibilities:

• Responsible for L2/L3 application support, development, and enhancement of monitoring, observability, and backend systems using IBM SevOne, Zabbix, Grafana, ElasticSearch, and backend components built in Java, Go, and PHP
• Integrate monitoring platforms with ticketing/notification tools
• Work comfortably in 24×7 operations and participate in on‑call support
• Perform hands‑on L2/L3 operations, troubleshooting, and RCA
• Maintain high customer orientation and quality awareness

Qualifications and skills:

• 12+ years of experience in application support, monitoring/observability platforms, or backend systems
• Proficiency with IBM SevOne, Go (Golang), Grafana, Zabbix and PHP
• Excellent verbal and written communication skills
• A high degree of initiative and flexibility

Additional skills that are beneficial:

• Shell or Python scripting
• Knowledge of SNMP, NetFlow, ICMP and general network protocols
• Experience with Prometheus or ELK stack
• Familiarity with CI/CD tools such as Jenkins or GitLab
• Basic Linux administration (RHEL, CentOS, Ubuntu)

Interested? Please submit your application and CV along with your salary request in English as soon as possible. We will start the screening and interviewing process already during the application period. If you have questions related to this position, please contact Recruitment Manager Annika Kuivalainen by email annika.kuivalainen(at)staffpoint.fi 

Please note, that we do not accept applications via email or LinkedIn due to GDPR regulations. All applications should be submitted through our website.